The Parts Assistant is available worldwide via the App Store (iOS) and Google Play (Android) and can be used free of charge by customers with a valid MyLiebherr business account. The application was developed with direct involvement from practical users and supports various maintenance environments, including ports, terminals, and offshore facilities where swift on-site decision-making is crucial.
At the core of the app is an AI-powered spare part identification function. Users can identify components via photo recognition, text search in over 100 languages, QR code scanning, entering the part number, or a combination of these methods. This function enables immediate identification even if nameplates are damaged, illegible, or missing. Additionally, results can be checked against the official Liebherr spare parts catalogue before ordering, further reducing the risk of incorrect orders and subsequent delivery errors.
Complementary Part Identification The app assists users by displaying the current operating hours of the machines as well as the corresponding maintenance kits for the next scheduled maintenance interval. The overview includes lists of required spare parts, maintenance materials, and consumables. These lists can be tailored to individual requirements and ordered in seconds. "The Parts Assistant represents a new dimension of work facilitation for our customers," says Florian Markert, Product Manager at Liebherr. "By simplifying and accelerating the identification of spare parts directly at the machine, we help maintenance teams focus on actual maintenance rather than administrative tasks."
Expert Review Another feature, the expert review, is intended for situations requiring operational safety. If users are unsure whether the identified component is correct, they can place a verification request directly with the responsible Liebherr service partner via the app. The request is processed through a dedicated service ticket, ensuring professional confirmation without interrupting on-site work.
The app has already received very positive feedback during a test phase. Users involved in the test reported significant time savings, fewer ordering errors, and greater transparency in maintenance planning for entire crane fleets. Based on this response, we have made the app generally available and continue to work on further development. "We received very constructive feedback from the customers who participated in the test phase and are pleased to offer this work-facilitating tool to a broader market," adds Florian Markert. "We continually expand the functionality and applications based on operational needs and technological advancements."
With the "Parts Assistant," we have developed an application for mobile harbour, offshore, and ship cranes as well as for construction cranes, rope, and crawler cranes (up to 400 tonnes). This cross-segment approach underscores our broad strategy of consistently implementing digital solutions throughout our industrial portfolio.
We do not position digital service tools as flagship projects, but as practical benchmarks with the aim of achieving measurable efficiency gains and future-oriented maintenance processes in global cargo handling and industry.
Media Contact:
Rieke Herfort
Liebherr-Rostock GmbH
Liebherrstraße 1
18147 Rostock