The online comparison service comparis.ch annually examines the satisfaction of the Swiss population with their health insurance, household and personal liability insurance, car insurance, and mortgage provider. A representative group of 4,500 people is surveyed for this purpose. Providers receive the silver seal for a score of 5 or higher, the gold seal for scores between 5.2 and 5.4, and the platinum seal for scores of 5.5 or higher. In 2026, no company received the platinum seal.
For all products, the following dimensions are measured: 1. Price/Performance, 2. Quality and Service, 3. Communication and Transparency, 4. Touchpoints and Contact. Furthermore, overall satisfaction with the companies is assessed. The best providers per dimension receive an additional accolade.
Helsana, Swica, and ÖKK win in the health insurance category.
In 2026, three health insurers hold the first place: Helsana, Swica, and ÖKK receive the silver seal (Helsana score 5.1, previous year: 5.1; Swica score 5.1, previous year: 5.1; ÖKK score 5.1, previous year: 5.1). With a score of 5.0, Aquilana (previous year: 5.1), Concordia (previous year: 5.0), EGK-Gesundheitskasse (previous year: 5.0), KPT (previous year: 4.9), Sana 24 (previous year: 5.0), Sanitas (previous year: 4.9), and Visana (previous year: 5.0) are in second place. In third place, with a score of 4.9, are Atupri (previous year: 5.0), CSS (previous year: 4.9), and Sympany (previous year: 4.9).
In the individual dimensions, the winners are: Quality and Service: Helsana, Swica, and ÖKK; Information and Transparency: Helsana, Swica, and ÖKK; Touchpoints and Contact: Helsana, Swica, and ÖKK. Swica leads in overall satisfaction. A total of 18 health insurers were rated, with scores ranging from 4.7 (Assura) to 5.1 (Helsana, Swica, and ÖKK). "The results show that customers particularly appreciate transparent communication and good service," says Andreas Müller, spokesperson for Comparis.
Mobiliar remains the best car insurer.
In 2026, Mobiliar once again receives the highest ratings for car insurance, earning the gold seal (score: 5.3, previous year: 5.3). In second place - also with a gold seal - are the Touring Club Switzerland (TCS) (score: 5.2, previous year: 5.1) and Vaudoise (score: 5.2, previous year: 5.2). Sharing third place are AXA (score: 5.1, previous year: 5.1), Baloise (score: 5.1, previous year: 5.1), Zurich (score: 5.1, previous year: 5.1), and Smile (score: 5.1, previous year: 5.2). All receive the silver seal.
In all four individual dimensions - Price/Performance, Quality and Service, Information and Transparency, and Touchpoints and Contact - Mobiliar was rated the best. Thirteen car insurers were rated, with scores ranging from 4.9 (Elvia) to 5.3 (Mobiliar).
Household and personal liability insurance: Mobiliar still at the top.
Mobiliar also receives the highest ratings for household and personal liability insurance, earning another gold seal (score: 5.3, previous year: 5.3). In second place are AXA (score: 5.1, previous year: 5.1), Baloise (score: 5.1, previous year: 5.0), Vaudoise (score: 5.1, previous year: 5.1), and Zurich (score: 5.1, previous year: 5.0). All receive the silver seal. Third place, also with a silver seal, goes to Allianz Suisse (score: 5.0, previous year: 5.1), Emmental Insurance (new in the ranking), Generali (score: 5.0, previous year: 5.0), Helvetia (score: 5.1, previous year: 5.1), IKEA Home and Liability (new in the ranking), and smile.direct (score: 5.1, previous year: 5.1).
Mobiliar leads in the dimensions of Quality and Service, Information and Transparency, Touchpoints and Contact, and Overall Satisfaction. The winner in the Price/Performance dimension is IKEA Home and Liability.
Fourteen household and personal liability insurance providers were rated, with scores ranging from 4.8 (Elvia) to 5.3 (Mobiliar).
Mortgages: Three new providers at the top.
In 2026, three providers share the first place with a score of 5.3 and receive the gold seal: Graubündner Kantonalbank (new in the ranking), Raiffeisen (score: 5.2, previous year: 5.2), and Schwyzer Kantonalbank (new in the ranking). In second place are the Aargauische Kantonalbank (score: 5.2, previous year: 5.2), the Basellandschaftliche Kantonalbank (score: 5.2, previous year: 5.3), the Berner Kantonalbank (score: 5.2, previous year: 5.2), and the Zürcher Kantonalbank (score: 5.2, previous year: 5.2). They also receive the gold seal. The Basler Kantonalbank (score: 5.1, new in the ranking), the Migros Bank (score: 5.1, previous year: 5.1), the St. Galler Kantonalbank (score: 5.1, previous year: 5.2), and the Thurgauer Kantonalbank (score: 5.1, previous year: 5.0) are in third place and receive the silver seal.
The winners in the individual dimensions are:
• Price/Performance: Graubündner Kantonalbank and Schwyzer Kantonalbank
• Quality and Service: Graubündner Kantonalbank
• Information and Transparency: Graubündner Kantonalbank, Raiffeisen, and Schwyzer Kantonalbank
• Touchpoints and Contact: Raiffeisen, Schwyzer Kantonalbank, and Basellandschaftliche Kantonalbank
• Overall Satisfaction: Graubündner Kantonalbank and Schwyzer Kantonalbank.
A total of 15 mortgage providers were rated, with scores ranging from 4.8 (UBS) to 5.3 (Graubündner Kantonalbank, Raiffeisen, and Schwyzer Kantonalbank).
Methodology
Once a year, comparis.ch conducts an independent survey on customer satisfaction with their insurance providers in the categories of basic health insurance, car insurance, household and personal liability insurance, and mortgages.
The survey is conducted with a representative panel from the market research institute Innofact. In May 2026, 4,500 people from German-speaking Switzerland, Romandie, and Ticino were surveyed online by Innofact.
The dimensions evaluated were: 1. Price/Performance, 2. Touchpoints and Contact, 3. Quality and Service, 4. Information and Transparency. Participants rated each dimension with a score between 1 (worst) and 6 (excellent). Additionally, overall satisfaction with the company is rated on a scale of 1 to 6. A weighted average was calculated from the four dimensions and the overall satisfaction.
The Comparis Seal recognises the providers with the best ratings:
Providers with a Comparis score of 5.5 or higher: Platinum
Providers with a Comparis score of 5.2 to 5.4: Gold
Providers with a Comparis score of 5.0 and 5.1: Silver
Additionally, the best companies in the four individual dimensions are also recognised.
Further information:
Andreas Müller
Media Spokesperson
Phone: +41 44 360 53 91
E-Mail: media@comparis.ch
comparis.ch